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Carte vital sans compte ameli

Bonjour
I can't create an account on Ameli. I have tried several times without success. I think it's because they still don't accept (Status: Currently being processed) my RIB on Ameli's page for foreign students.
I have received a letter asking me to upload my photo and my passport in ameli, but I can't do it. I want to use the format and the envelope that came in that letter, but I don't know where I should take it or how I send it (using a traditional mail company?)
Best regards

Cinthya

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