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I have not received my permanent social security after months

I had my temporary social security on 18/8/2021 and I have not received my permanent number even though all my documents are confirmed. I tried to contact English speaking line but impossible to talk with anyone because they always said the line is closed. I also tried to contact with CPAM in my living neighborhood but unable to reach them by email. I am so depressed with admin process. Can you please tell me how long I need to wait for while my school year lasts only one year?


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Hello Tenny,

A temporary social security number gives you the same rights that a permanent one. The only difference is that you can't order a Vitale card or open an ameli account for the moment.

The processing times to get a permanent number (starting by 1 or 2) can fluctuate between a caisse primaire d'assurance maladie (CPAM) to another one.

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

The line is quite busy for the moment. You may try to contact the
English line during low traffic hour from 9:00 to 10:30 and from 13:30
to 14:30.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day