Hello Susan,
Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.
The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).
If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.
More information in the following topic: How to call the French Health Insurance Advice Lines?
These lines line are available from 8:30am to 5.30pm but can be very busy due to the health situation so please try again later.
Have a nice day
