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How to create an account with just Social Security Number that has been newly received

I am trying to create an ameli account after I received a copy of my SSN from CPAM. However, when I tried to create one, it will give me an error:

Votre situation actuelle ne vous permet pas de créer immédiatement votre compte ameli.
Merci de bien vouloir :

Can I ask why? I already received a mail from CPAM providing me my permanent number, yet it wont let me open an account.

Ruby

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    Les meilleures réponses sont les réponses certifiées par un expert ameli ou approuvées par l'auteur de la question.

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Réponses

Hello Ruby,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

Due to the current situation, the English speaking line is not available. If your situation is really urgent, I advise you to contact the French line (by dialing 36 46) with the help of a friend.

Have a good day.

Ruby

  • 1 question posée
  • 1 réponse publiée
  • 0 meilleure réponse

    Les meilleures réponses sont les réponses certifiées par un expert ameli ou approuvées par l'auteur de la question.

Voir le profil

Hi Roxane. Thank you for the response. However, we did try calling them but no luck.

Is it really not possible to create an account with just the social sec number? I don’t understand how it works here as I am new here in France and received my permanent number last month.

Yes you can open an account with a permanent number but as we can't reach your file i'm not able to check the reason why you can't.

Due to the current situation the line 36 46 can be saturated.

If it doesn't work, you can apply through the FranceConnect application with others user's credentials, like tax office for example.

Have a nice day.