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CPAM "choix du système maladie"

Good morning,

I have sent a request to the CPAM of Bourg en Bresse to fulfil the document "choix du systeme maladie" firstly on July 2019 and newly on 10/03/2020. I chose the Swiss system and I really need this document as soon as possible, since the SAM office of Geneva needs it, otherwise they will open a new health insurance for me, even if I already have one.

My question is: how long does it take to the CPAM office to finalise and send back the document?
Is there a way to know whether the took in charge the request?

I tried to call the number +33 811 36 36 46, but I could not talk with any operator.

Thanks for your attention.


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Hello CamillaP,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Due to the current situation, the English speaking line is not available.

Anyway, if you need some help regarding this request, you can contact the French speaking line, dial 36 46.

Have a nice day.

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