Cannot Create Ameli Account

Hello OzinFrance,

We apologise for the difficulties you are experiencing in reaching our English speaking line.

However, the increasing number of telephone enquiries may overwhelm the line.

As you cannot create your online account by yourself if you do not have yet a carte Vitale, I suggest you try calling 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Our teams will do their best to answer you as efficiently as possible. We thank you in advance for your understanding.

If you have difficulties to access ameli account, you can also seek help from a "France services" advisor.

You can find their addresses and contact details below:

https://www.france-services.gouv.fr/

(We advise you to be accompanied by a French-speaking person).

Once you have created your ameli account, you can order your "carte Vitale" by following the instructions provided in this topic entitled: "How to order my carte Vitale ?".

Have a nice day