Why I cannot create Amelie account to receive Vitale card

Good Morning Vasnt,

Before you can access the ameli account, you have to be insured, with a permanent and certified Social Security Number, with the Assurance Maladie.

Regarding your situation, if you cannot create the account yourself, I advise you to contact the CPAM’s English hotline. The number can be found in this topic entitled : "How to call the French Health Insurance Advice Lines?".

If you received a number NIA ( "Numéro d'identifiant d'Attente") from Caf, I invite you to contact your local CPAM which has to get in touch with Caf in order to get back your documents. Then, the documents will be processed and you will have the Social Security Number.

I wish you a nice day.