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Cannot create my ameli account – "your current situation does not allow you to create your account

Hello,

I am a foreign researcher living in Paris, and I have had a permanent social security number since spring 2026.

In May, I received a letter from the CPAM de Paris inviting me to order my carte Vitale (by post or through my ameli account). Unfortunately, I was away from France at the time, so I could not respond within the 15-day deadline.

I am now trying to create my ameli account online so that I can order my carte Vitale. However, after entering my information, the website shows this message:

"Votre situation actuelle ne vous permet pas de créer immédiatement votre compte ameli. Merci de bien vouloir contacter votre caisse d'Assurance Maladie."

I do not speak French, so calling 3646 is difficult for me, and I have not been able to reach the English-speaking line.

My questions:
1. Why can't I create my account, and what do I need to do to fix this?
2. Can I still send the paper carte Vitale form I received in May, or do I need a new one?
3. Is there a way to contact my CPAM in English (in writing or by phone)?

Thank you very much for your help.

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Fanny

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Hello wakaka,

To create the ameli account by yourself, you need to get your carte Vitale. As your local Assurance Maladie office (CPAM) does not know any card for you, this is why this message appears. 

If you want to, you can use the carte Vitale form even if the deadline is over. Or if you prefer, you can call an English speaking operator for him to give you a temporary code to access your online account and you will be able to request your card directly through your ameli account. Be ready with your bank account details when you will reach the line, a part of your IBAN will be asked to secure the call.

More information are available on this topic "How to create my online account "compte ameli" ?"

Have a nice day.

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