Prise de RDV en ligne et 3646 ?

I agree. Eliminating unresponsive numbers and services would go a long way to reduce people's frustration and anger as well as such wasted time.

Cpam are answering Around 80% incoming call.

Obviously it’s average…

Même question. Comment faire pour joindre un.e opérateur.trice de la sécu ?
Tout est verrouillé, et question urgente.

Stop blaming the clients and improve your system. 80% is absolutely unacceptable! These are people (remember Equality? Fraternity?) that these systems were meant to serve. I don't really think "user friendly" is a concept taht has any meaning in the French bureaucracy.
If there is high call traffic in certain periods, do not put the burden on the customer, change the schedule of the workers! Or hire more.

If you can't do that, then have something in the recorded message that tells the wait time, or when to call back. Let people know the approximate window.
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Don't just post it on some random obscure anse=wer to a post on a forum h=where hundreds a=of people, like me have come to vent, knowing not a thing will be done really to change anything or to help us except some bs, blaming or placating, defensive, out of date reply.

AI is going to be a blast in France. Wow.
Can't wait!