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[ENGLISH] How to set up my Ameli account if my Social security number has a letter in it?


I am trying to set up my Ameli account using my social security number as per my pay slip. It is of the form:

x xx xx xx xxx V01

Note that all the x's above are numbers, not letters. When I try to set up my Ameli account, I get an error message saying that my social security number cannot contain any non-numeric characters, which evidently is not my case, as the last 3 digits contain a letter: V01

I have repeatedly tried to contact someone using the hotline, to no avail.

Thank you very much for your time,


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Hello MQuint,

Social security number is 13 digits + 2 digits key.

Your social security number should contain only numbers.

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

Anyway, if you need help regarding this request, you can contact the CPAM’s English speaking line. More information on the link below : How to call the French Health Insurance Advice Lines?

You can also contact the French speaking line, dial 36 46.

Have a nice day

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