Unable to create my Ameli account despite receiving my affiliation letter

Hello,

I am looking for advice regarding the creation of my Ameli account.

On 31 July 2026, I received a letter from CPAM confirming my affiliation to Assurance Maladie and informing me that an attestation de droits was available. However, the letter also stated that I was not yet able to create my Ameli account.

When I try to create my account, I still receive the following message:

“Your affiliation to the health insurance fund is in progress. You will soon be able to benefit from your account on Ameli.fr.”

I have already contacted the English-language helpline and was advised to wait because the process is still ongoing. However, I was unable to obtain any further information about the status of my affiliation or the expected timeframe.

As I have already received my affiliation letter, I would like to understand whether any further administrative steps are required before I can create my account.

Could anyone advise me on the appropriate next steps when this message persists after receiving an affiliation letter? Is there another way to follow up with CPAM and obtain a clearer update?

Thank you in advance for your help.

Kind regards