Ameli Account online not working

Hello San,

If it is the first time you log in, you cannot create your online account by yourself if you do not have yet a carte Vitale and/or if your social security number is not certified.

To make sure that your social security number is permanent and certified, and obtain a temporary password to access your ameli account, you should first contact a caisse primaire d'assurance maladie (CPAM) adviser.

If you can speak French or can call us with someone who can translate for you, you can contact the French speaking line by dialling 36 46.

If you only speak English, we suggest you contact the English speaking line on 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

If you previously had access to your online account but are now unable to log in, I would advise you to clear your browser’s cache and/or try again using a different browser and/or device (smartphone, tablet, computer).

If you have already tried these suggestions without success, you can contact your CPAM as indicated above.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.