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How can i receive a new health insurance card form to complete?

I have an Ameli account, and my social security number, but the order your card feature isn't working right now, and I haven't gotten a form to fill out to acquire my card.

ray18

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Hello ray18,

Firstly, it is important to note that all the steps you wish to complete online must be done from the French version of your ameli account.

I suggest you read this topic which explains how to order a carte Vitale online.

To complete your procedures online, you can also seek help from a "France Services" office. You can find their addresses and contact details below:

https://www.france-services.gouv.fr/

(We advise you to be accompanied by a French-speaking person).

If you are not able to go to a "France Services" office, and can speak French or can call us with someone who can translate for you, you can also contact the French speaking line dialling 36 46 to obtain a form to order your carte Vitale.

If you only speak English, we suggest you contact the English speaking line on 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day

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