Rechercher dans le forum

Cette question a été résolue

how to change address in order to get card vital delievered

I came to France at 18 and applied for my social security number and all. I'm non-EU international student and i had some issues with my file so it took very long to get it completed and finally receiving the social security number. i have certificate of rights and Attestation de droits.

I called the advice line twice to inform the change in my address, and they said it was fine but i still haven't received my card vital. however, all the health insurance mail now come to my new address but if i log in to see my completed file i still see old address and i keep receiving SMS that now i can log in to my ameli account and i tried many times to create account and log in but it says this type of file doesn't allow me for immediate log in and creation of the account. and i did receive mail at my address welcoming me into the postal code XX health insurance and providing certificate of rights HOWEVER it's been a year my card vital hasn't been delivered.

What should i do? my French isn't very good so i always call English advice line, but I don't understand this situation please help me find how can i get my card vital delivered.

Yael

  • 1 question posée
  • 0 réponse publiée
  • 0 meilleure réponse

    Les meilleures réponses sont les réponses certifiées par un expert ameli ou approuvées par l'auteur de la question.

Voir le profil

Réponse certifiée par un expert ameli

Un expert ameli a validé la réponse ci-dessous.

Christelle

  • 1232 réponses publiées

Voir le profil

Hello Yael,

The student website is only useful for sending your supporting documents when you arrive in France in order to obtain a social security number.

Once you have been assigned your social security number, the file you created on this website will be closed and your information will no longer be updated there.

Do not worry, the fact that you are receiving letters from your caisse primaire d'assurance maladie (CPAM) at your new postal address is proof that it has been properly registered.

First of all, you cannot create your online account by yourself if you do not have yet a carte Vitale and/or if your social security number is not certified.

To make sure that your social security number is permanent and certified, and obtain a temporary password to access your ameli account, you should first contact a CPAM adviser.

If you only speak English, we suggest you contact the English speaking line on 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Once you have logged into your ameli account, you will be able to order your "carte Vitale" by following the instructions provided in this topic entitled: "How to order my carte Vitale ?".

Have a nice day

Nom de l'auteur
Christelle
Date
réponse
r

Ce post vous a-t-il été utile ?

Non ce post ne m'a pas été utile (0)

Oui ce post m'a été utile (0)

aucun utilisateur n’a répondu à la question pour l’instant

Accessibilité : non conforme
Conditions Générales d'Utilisation
Protection des données personnelles
Gestion des cookies
Contacter ma caisse