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Complaint - 2 months without response

I sent the documents to CPAM Ain on 09/01/24 and according to the AR was delivered on 10/01/24, I sent the documents as instructed by the English line de l'Assurance maladie (they sent me an email with a list of documents that I must provide for my registration – and I sent everything accordingly).
But on 20/02/24 I received a letter from CPAM which mentions that my dossier is incomplete with a list of documents that I must send (most of them I have already sent).
On 09/04/24 I resent all the documents are mentioned in the letter and according to my tracking number, was delivered on 12/04/24. Today (12/06/24) - after 2 months I called the CPAM English line and they mentioned that they did not proceed with my request because I did not send my pay slip (how could I send it if I started working on 01/04 and sent my dossier on 04/09 - does CPAM need a pay slip for 1 week?).
And my question is: why haven't I received any letter asking for this? They waited for my call 2 months later to mention that I need to send my pay slip.

Paula

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Réponse certifiée par un expert ameli

Un expert ameli a validé la réponse ci-dessous.

Hello Paula,

We are sorry for the inconvenience.

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

If you are displeased by your CPAM's functioning, you can submit a complaint or contact your CPAM's mediator. You will find information on our website ameli.fr: "Réclamation, médiation, voies de recours".

You'll find as well the procedure to follow on our website ameli.fr, section "How to contact a mediator ?".

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day



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