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[Urgent] No approval of documents/response on mail for temporary social security number.

I am an international student in France. I had registered for social security over two months ago, but my documents are still under "processing" and I've not received any acknowledgement/mail about this. All documents uploaded by me were correct.

I have been unable to contact anyone on 3646 or the other helplines with English support. I have also tried to visit local CPAM offices but they have stopped me at the entrance saying that I should book an appointment.

I suffered an accident in France and was left without any assistance. I urge you to advise me on further steps.

Thanks and Regards.


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Hello Utkl,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The helplines in french or in English are quite busy for the moment. I invite you to contact your CPAM office (caisse primaire d'assurance maladie) during low-traffic hours (8.30 to 10 a.m. and 12 noon to 2 p.m.) in order to check on your file.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

I you are not satisfied with the handling of your file, you can lodge a complaint with your health insurance fund. You will find more informations on our website : Réclamation, médiation, voies de recours.

Have a nice day.

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