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I still haven't received my permanent certificate, nor my temporary certificate and I am experiencing health issues?

Hello, I am an exchange student in France. I have submitted all of the required documents 3 weeks ago, but I still haven't received any information regarding my application. I also didn't get any temporary health insurance. Because I am having some health problems at the moment I was wondering how long does the procedure normally take and when could I expect to get the insurance certificate(at least the temporary one so I could go to the doctor)?
Thank you for your help in advance :)


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Hello James,

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Even if you do not yet know your national insurance number, you can go to a health professional. They will give you a paper medical form.

Once you know your national insurance number, you can write it on the treatment form to obtain reimbursement of your medical expenses from your health insurance fund.

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line. Dial 09 74 75 36 46.

Have a nice day.

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