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Unable to apply for Carte Vitale via


When I login to my account and try to Order my carte vitale under "My Steps" section, I get the following error:
"Service momentanément indisponible. Veuillez réessayer plus tard ..."

I have been trying for quite some time but this does not seem to work. Can you please help me with what could be done here?


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Un expert ameli a validé la réponse ci-dessous.

Hello Vivek,

If you already created an ameli account and can't order your card on line, you will have to fill the form you have received by post and send it back. If you haven't received the form for your Vitale card, I invite you to send a message to your local CPAM ( caisse primaire d'assurance maladie) to let it know.

While waiting to receive your new Vitale card, I invite you to download a certificate of entitlement from the home page of your personal space, under the heading "My procedures in 2 clicks", which you can present to health professionals.

You can then check the status of your Vitale card directly in your account, under "My procedures > Follow my procedures > Ordering a Vitale card".

If you have any problems, you can contact your CPAM to review your file.

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.

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