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Why am I still waiting for my permanent social security number after receiving my temporary number in May?

Hello,

I submitted an application for French health insurance and received my temporary social security number on 29th May 2026. My application status currently shows as “complete.” However, since receiving my temporary number, I have not received any further information regarding the issuance of my permanent social security number.

As a result, I am still unable to create an Ameli account or apply for my Carte Vitale.

I have tried several times to contact Assurance Maladie by telephone, but unfortunately I have not been able to reach an adviser.

I would therefore like to know:

Is it normal to still be waiting for a permanent social security number more than three months after receiving a temporary number?
When an application is marked as “complete,” does this mean that all the necessary documents have been received and that no further action is required from me?
Do I need to take any additional steps to obtain my permanent social security number, or should I simply wait for it to be issued?
Is there another way to contact my CPAM if I cannot create an Ameli account and have been unable to reach an adviser by telephone?

I would be very grateful for any information or advice regarding what I should do next.

Thank you for your help.

NPJ

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Christelle

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Bonjour NPJ,

First of all, we apologise for the difficulties you are experiencing in reaching our English speaking line.
However, the increasing number of telephone enquiries may overwhelm the line.

To answer your question about processing times, I precise they vary depending on the type and the number of files being processed by your caisse primaire d'assurance maladie (CPAM), but they are rarely less than 3 months.

To know if your social security number has been certified and is now permanent, and to check what steps you need to take and/or what documents you need to provide, depending on your current circumstances, we suggest you try calling 09 74 75 36 46 again during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Our teams will do their best to answer you as efficiently as possible.

For your information, if you can speak French or can call us with someone who can translate for you, you can also contact the French speaking line dialling 36 46. 

Have a nice day.

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NPJ

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I tried calling the English helpline, but the answering machine immediately refers me to the FAQ section, and then it disconnects. I do not get to speak to an adviser

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NPJ
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Christelle

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Bonjour NPJ,

This is a forum dedicated to general information about the French healthcare system, and we do not have access to your personal file for safety and confidentiality issues.

I can confirm that the dedicated helpline for English-speaking people is available from Monday to Friday, from 8.30 am to 5.00 pm, without interruption.

Due to a significant increase in the number of calls, the line may be busy at times, but our advisers are doing their best to assist you.

I would therefore suggest that you either call the English line again during low-traffic times, contact the French line with the assistance of a French speaker, or send a letter by post to your CPAM.

You can find all the contact details you need on ameli.fr, under the "Addresses and contacts" section.

More information in the following topic : "How to call the French Health Insurance Advice Lines ?"

Have a nice day.

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Christelle
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