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card making and delivery process

I have been making this card for quite a long time, there are some data that are continuously requested and I continue to submit the data, but until now I still haven't received my card, while my husband and children have received it for a long time, I tried to contact the operator's phone but there was no answer

Tiara pelangi lubis

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Hello Tiara pelangi lubis,

We apologise for the difficulties you are experiencing in reaching our English speaking line.

However, the increasing number of telephone enquiries may sometimes overwhelm the line.

As for safety and confidentiality issues, we can’t reach any of your information or file from this forum, we are not able to give you any apdate about your application request.

We suggest you try calling 09 74 75 36 46 again during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Our teams will do their best to answer you as efficiently as possible. We thank you in advance for your understanding.

Have a nice day

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