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My application status is "abandonné" what does that mean?

At first, I have the website in English it just said that my status is "processing complete". When I read them in English I do not think much about it and thought that I just have to wait for further information, but when I changed the language to French it is "abandonné" and I do not know what that means for my application. I tried calling the Hotline for the English consultation but it was not working. How do I deal with this?

Olivia

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Un expert ameli a validé la réponse ci-dessous.

Hello Olivia,

We apologise for the difficulties you are experiencing in reaching our English speaking line.

However, the increasing number of telephone enquiries may overwhelm the line.

As I do not have access to your file from this forum for confidentiality reasons, I am unable to clearly identify the reason why your file online is abandoned.

I therefore advise you to contact one of our advisers by telephone to discuss your situation in detail.

I suggest you try calling 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m.

Our teams will do their best to answer you as efficiently as possible. We thank you in advance for your understanding.

Have a nice day

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