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My student health insurance account was marked as abandoned

Hello,
My student health insurance application on the “https://etudiants-com.ameli.fr/dashboard/status” website was marked as Abandoned after two reminders. Two of my documents were yet to be submitted (proof of civil status and A bank account statement (RIB)), but all of my other proof are valid.
Could you please tell me if I can reopen my file?
Thank you very much for your help.

Muhammed D

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Hello Muhammed D,

No, you cannot reopen a file on " https://etudiant-etranger.ameli.fr/" website, which has been abandoned because you did not provide the requested documents.

As for safety and confidentiality issues, we can’t reach any of your information or file from this forum, I advise you contact the CPAM’s English or French Advice Lines.

You will then be able to  discuss your situation in detail and find out what steps you need to take and/or what documents you need to provide, depending on your current circumstances.

More information in the following topic: How to call the French Health Insurance Advice Lines?

You can also refer to this this topic entitled: "How to be covered if I am an international student ?"

Have a nice day

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