why cannot I create my ameli account?

Hello Khan,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

I suggest you read this topic about How to create my online account "compte ameli" ?, this can help you with you online application.

If, despite the information given in this topic, you are unable to create your account, I advise you to contact the CPAM’s English or French Advice Lines in order to obtain a temporary password to access your personal account.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.