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How long does it take for the service to validate my dossier ?

I arrived in France with a Conjoint Visa as I am married to a local here and at the same time I am also a international student pursuing my masters here in France, I submitted all my documents about 1.5 months ago and its still written as processing.

When I called to check on the status of my dossier, the person on the line said that, since its august, it will take more time to process due to manpower constraints.

Now in September when I call again to check on the status, the person on the line says that she can't find my dossier. She then put me on hold and then told me that the website is under maintenance and that I would have to wait another month to get a response.

How do I get in touch with someone who can validate my documents and expedite this process ? Will going to the CPAM office be of any help ?. It seems like there is no helpdesk email that I can write to, to get some assistance as well.

Shafiq

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Hello Shafiq

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

It is not possible de reach a person from the back office. If you want to meet someone of your local CPAM to speed up your application, you must make an appointment.

To schedule an appointment, please contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.

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