Is the English CPAM line still in operation? Is there an email to write to ?

Vivian - Welcome to France! What you are experiencing is a common pain point for foreigners. Exceptionally closed is a message I got for a month. When the finally answer they could not tell me a thing because they “case worker” did not register the receipt of the additional documents, nor did he/she upload anything. They will also likely tell you that they will send a message to your case worker and that he or she will call or email you. That as far as I know from my experience, is a fairy tale.

I was told that there is no office to visit for a pending case and that the only option is sending a letter.

Personally, I’m starting to believe that the system is intentionally inefficient as a way to skirt the EU regulations/agreements. Good luck.

I got the same message about being exceptionally closed for close to a month. Papers are lost, case agents don’t upload files so that the English line can assist. The standard answer is that they send a message to the case worker who will contact you via phone or email. It never happens. I’m getting the feeling that the process is intentionally slow to skirt EU regulations/agreements.

Only way to contact them is via mail as I have been told.