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Is the English CPAM line still in operation? Is there an email to write to ?

Bonjour, I have tried to call the French Health Insurance English Advice Line (09 74 75 36 46) multiple times over multiple days, each time I call it says that they are "exceptionally closed" - is this line still in operation ?
I need to get my carte vitale because as I was in the process of receiving it, I moved homes so the documents were lost.
I cannot email them because the online portal does not let me register, and I see that there is no direct email I can write to ?
Is there an office I can visit ? Because calling the French line will be very difficult for me with my limited French skills... thank you

Vivian

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Hello Vivian,

The English speaking line can be difficult to reach during opening hours due to an excessive amount of calls, I am sorry for the inconvenience. 

I invite you to contact a counselor when the line is less demanded, from 9:00 am to 10:30 am. 

If you have difficulties to access ameli account, you can reach a agent from "France services. You can find the closest France service structure here: https://www.france-services.gouv.fr/

Have a nice day.

Sinstaller en France

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Vivian - Welcome to France! What you are experiencing is a common pain point for foreigners. Exceptionally closed is a message I got for a month. When the finally answer they could not tell me a thing because they “case worker” did not register the receipt of the additional documents, nor did he/she upload anything. They will also likely tell you that they will send a message to your case worker and that he or she will call or email you. That as far as I know from my experience, is a fairy tale.

I was told that there is no office to visit for a pending case and that the only option is sending a letter.

Personally, I’m starting to believe that the system is intentionally inefficient as a way to skirt the EU regulations/agreements. Good luck.

Sinstaller en France

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I got the same message about being exceptionally closed for close to a month. Papers are lost, case agents don’t upload files so that the English line can assist. The standard answer is that they send a message to the case worker who will contact you via phone or email. It never happens. I’m getting the feeling that the process is intentionally slow to skirt EU regulations/agreements.

Only way to contact them is via mail as I have been told.