Problem with creating my account

Hello Agnija,

If you already have an account with an email, you won't be able to upload a new documentation on this account. You must apply again with a new account linked to an other email or you can get an appointment to a caisse primaire d'assurance maladie (CPAM) agency. 

I advise you to reach the English or French line as explained in this topic called How to call the French Health Insurance Advice Lines?.

Regards.