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It has been a week I sent my document to CPAM via mail but I haven't got any updates

I already have got social security number but I can't activate my Ameli account because one document was rejected. At first I tried to upload it on website but it never can be submit. As I read forum, I already sent the document that was rejected via mail, so I sent to this address below

Assurance Maladie de Paris
75948 PARIS CEDEX 19

It has been a week that my document was sent but there is no updated from CPAM. My social security number still cannot use to create Ameli account. Please response something. It is really complicated to contact CPAM.

Best regards,


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Hello mwooo,

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

To access the ameli account, a definitive and certified social security number is needed. Until your document has not been processed, your number won't be certified.

You can show your "attestation de droits" as a proof of your cover when visiting health professionals.

If you have claim forms ("feuilles de soins"), complete and sign them, then send them (accompanied by the original prescriptions) to your CPAM for the refunds.

Have a nice day.

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