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am I unlucky or the system is totaly absurd? or maybe I am the first foreigner to arrive to france??

I am a European citizen and started working in France in October 2022 (for an institution belonging to the state). Although my wife (who is currently not working) and I sent (actually brought it to the local CPAM) the application to get the social security numbers (SSN) together with the required documents on my first working day (I was told that it would make no sense to do this before it), we had not received them 5 months and a half afterwards. In the meantime each of us received one letter each asking for the same things we have already given them (ID copy, proof of residence) or could not provide (last pay slip, which I could not get from my employer because I had no SSN, while my wife is not working), and the English speaking hotline is either not working or not helpful (when I told them some diadem number from the CPAM letter the lady could not find it in the system). I have already worked in several EU countries and each time I got the health insurance card during my first week there. Moreover, colleagues arriving to France after us (also without previous connections to this country) got their SSNs in the meantime. Last time I discussed with the English speaking hotline of CPAM I asked for the contact details of the person in charge with our dossier and the lady on the phone was not cooperative at all. When I raised my voice to make her listen to me, she hang up.
Are we just unlucky, or the people at CPAM don't really do their work and the system is absurd?


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Hello notPolyglot,

I am sorry about the difficulties you have encountered.

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

If you wish, you also have the possibility to contact your CPAM mediateur. I invite you to read the following article from "Comment saisir le médiateur ?"

Have a nice day.

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You are not alone.
I'm almost in the same situation.
I moved from Italy to Paris and started working at the beginning of November.
I've done the request at the beginning of november, at the end of december they said that they had not received my documentation.
So I've done a newer request and at the end of February they have asked me to send them again documents I had already given to them.
In that letter I was called Madame and was given a female social number even though I am a man.
I sent the documents and the request to correct the social number and today they told me that they take 3 weeks just to read the request and another three weeks to give an answer.