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I cannot create an Ameli account with permanment number and the help line is closed

Hello, i have my carte vitale now and my permanment social security number but when i try to create my account i receive the following message: Your current situation does not allow you to immediately create your ameli account.

I have tried to contact the english speaking help line but it says it is closed. When is it open or how else can i create my account, i do not have a france connect account.

Thank you in advance

Hannah

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Hello Hannah,

Your question requires a consultation of your file. However, as part of our confidentiality policy, all questions involving the exchange of personal information and access to your file cannot be dealt with on this forum.

Your primary health insurance fund (CPAM) is the only one with access to your file.

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line (dial 09 74 75 36 46) or the French line (dial 36 46).

Have a nice day.

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Clare87

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I have had trouble contacting this line for over 2 months, i had to get a friend to phone the french line. I am now in desperate need of my permenant number and carte vitale as i am pregnant and cannot get through at all.

Hello Clare87,

You can find your CPAM's address on our website ameli.fr, in "Adresses et contacts".

I advise you to contact the English speaking line during the low-traffic hours of 9.00am to 11am or 1.30pm to 2.30pm .

If your situation is really urgent and if you want to make an appointment, I advise you to contact the French line (by dialing 36 46) with the help of a friend.

Have a nice day.