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I cannot connect to the English speaking helpline, it does not work anymore and has not for the last month

Hi there

I have tried multiple times over the last month to get through to the english speaking helpline using my english mobile and a french landline but i either get cut off or get put through to the french line. I have multiple complex questions and my french is not good enough to ask these in french.
Is there an issue with the line? I am on the last stages of getting my Carte Vitale but do not have access to my online account and need the attestation and ability to claim back hospital costs.

Thank you for any help
Warm regards

Keeno

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Sophie

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Passionnée de séries TV. Piquée d'un soupçon de fantaisie. Et quelque peu gourmande.

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Hello Keeno,

The CPAM's English Advice Line can be reached. 

Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

I advise you to take a look at the information in the following topic: How to call the French Health Insurance Advice Lines?

Have a good day

Jen

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I am in a similar situation and cannot get through to the English speaking line, I get an automated voice in French then cut off. I went to the CPAM in person and they told me the only way I can discuss my matter is by telephone.

I have read the below advice but to no avail...?

Hello Jen,

If you want to call the French Health Insurance advice line (french speaking line), dial 36 46 from France or +33 184 90 36 46 from abroad.

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

If you need help regarding this request, you can contact the CPAM’s English speaking line. Call our French Health Insurance Advice Line :

09 74 75 36 46 (from France)

0033 974 75 36 46 (from other countries)

Have a nice day

notPolyglot

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I have the same problem...the english helpline only gives a french message and hangs up.
What is the status of the english helpline???? Brexit killed it? Not manned because of Covid?