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How do i log into my account?

I tried to log into my account using my permanent social security number but it keeps saying the password is incorrect. So i tried clicking on "forgot password" but then it said that they are unable to send an email. I dont understand what i can do? I need to send an email asking why the document sent to me on 2nd april 2020 is only valid till 25th january 2020 even though now i have my permanent number. In addition, i would like to receive my vitale carte but cant place the order for it because i dont have access to the account.


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Bonjour Tanya,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

I invite you to try again and to read this topic :

If you don't have an account yet, you'll eceive the code by mail.

.Have a nice day