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birth certificate for carte vitale

Dear, I have sent three times the birth certificate of my husband in order to obtain its carte vitale because Asssurance Maladie (AM) did not received it. I am sure I sent it to the right address because I previously sent there all my documents. Last time I sent it, it was almost two months ago and I do not know if AM have received it or not. I would like to know if there is a phone number to which I can call or if there is some place in Bordeaux where I can go without RDV. For the moment my husband is not covered...Thanks in advance.


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Dear eugi,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below :

You can also contact the French speaking line, dial 36 46.

Have a nice day.