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Account Login Problem Foreign Student

Hello, I have registered and uploaded my documents to foreign student website of Ameli earlier this year. Now I need to access my account to print out a proof of health insurance (justificatif d’assurance maladie) for a renewal of my visa and when I try to log in I receive this message:

"We can't proceed with your registration request : A registration number has already been assigned to you"/"Nous ne pouvons donner suite à votre demande d'inscription : Un numéro d’immatriculation vous a déjà été attribué"

Yet I haven't received any number through e-mail. If it arrived through post, then it might have gone to my old address and I have changed my address before it arrived. And I couldn't manage to create an account on

Is there any way to access my information and log in to my ameli account?



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Dear boerlenal,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below :

You can also contact the French speaking line, dial 36 46.

Have a nice day