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Reimbursement for video consultation with a Doctor based in EU but outside France when I was actually in France?

During the weekend, I was sick and was able to get a video consultation with a doctor through Mobidoctor, a website connecting me to doctors in the EU. I was at that time at home in France, I was not abroad myself. The doctor was based in Portugal, but the Mobidoctor website is set up in Malta. I was diagnosed with sinusitis (sinusite) and given a prescription for medication, which I took to the local pharmacy here in France. At the pharmacy, the pharmacist said she couldn't submit the ordonnance for reimbursement from social security but gave me a feuille de soins.
My question is, how should I submit the feuille de soins for the prescription and the reimbursement certificate/bill from the video consultation from Mobidoctor to CPAM - the online submission is only for reimbursements while outside of France, while I was actually in France when I did the consultation and filled the prescription. Do I use the online form anyways? Or do I need to send the documents by the post (paper copies)? I don't see my situation reflected in the FAQs.
My mutuelle advised that I need to submit the paperwork to the CPAM before they will look at reimbursing me.

bouquetdefleurs

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Marlène

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Bonjour bouquetdefleurs,

First, you have to know that a prescription from a doctor in the Euopean Union is acceptable.

You have to send the "feuille de soins" from the pharmacy with the prescription to your local CPAM (caisse primaire d'assurance maladie).

You will find the adress on our website, part : "Adresses et contacts".

Then, concerning the consultation by the doctor based in Portugal (European Union), you can ask for a refund.

You have two possibilities :

- by filling the form S3125 (available on ameli website) and send it to your CPAM with your paid invoice.

- by using the teleservice "Demander le remboursement d'un soin à l'étranger" available on your ameli account (part, "Démarches" then "Frais de santé").

If you need some help, you can reach the english advise line : 09 74 75 36 46.

You can get more general informations reading these english pages : https://www.ameli.fr/assure/english-pages

Have a nice day.

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