Hello PandA,
We apologise for the difficulties you are experiencing in reaching our English speaking line.
However, the increasing number of telephone enquiries may overwhelm the line.
We suggest you try calling 09 74 75 36 46 again during low-traffic hours, between 12:00 a.m. and 2:00 p.m.
Our teams will do their best to answer you as efficiently as possible. We thank you in advance for your understanding.
If you have difficulties to access ameli account, you can also seek help from a "France services" advisor.
You can find the closest "France services" office on this link: https://www.france-services.gouv.fr/
Have a nice day.
