The promised service is still unreachable in January.
"You need any information, regarding your social security insurance, benefits and healthcare rights in France ? Send us your enquiry.
Call our French Health Insurance Advice Line :
09 74 75 36 46 (from France)
0033 974 75 36 46 (from other countries)
Monday to Friday, from 8:30 a.m. to 5:30 p.m."
Why do you suggest calling before the declared start time?
And I put it to you are incorrect in your statement that the service is unreachable due to a huge amount of calls.
It is obvious to me that the reason that the service promised by Ameli is unreachable is that the number of people answering calls is insufficient.
You could do better than advising calling early, why not publish average wait times through 24 hours, Mon - Fri.
Peter
