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I applied for my Carte Vitale 9 months ago and still haven't received an answer, is this normal?

I'm a student, so I applied for social security right after I got here in January, I was asked for a document by email, which I sent over right after. I have emailed several times with no response since. Now, almost a year later, when I open my etudiant-etranger page it still says that it's processing. I'm trying to create an account for CAF and I can't even do that because I keep getting this error "Les informations saisies ne nous permettent pas de certifier votre identité, vous pouvez confirmer ou modifier votre saisie.", and I can't create an account on Ameli, I get "Votre situation actuelle ne vous permet pas de créer immédiatement votre compte ameli..". And the english speaking line for insurance says that it's closed.
How does anyone get anything done here? I need advice on how to move forward. Thank you.

Sandee

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Un expert ameli a validé la réponse ci-dessous.

Good afternoon Sandee,

Because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines. More information in the following topic: How to call the French Health Insurance Advice Lines?

Regarding the caisse d'allocations familiales (Caf) account, I advise you to contact directly.

Have a nice day

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