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I can't find my provisional certificate of affiliation to the social security on the etudiant etranger site!

Hello,
I am an international student and I have been in Paris for two months. A month ago I received the email saying that my "registration on the site etudiant-etranger.ameli.fr has been taken into account", and that now I was able to download my "provisional certificate of affiliation to the social security on the site", but I can't see my provisional certificate on the site!! I have been waiting for a month to see if that situation changes but it hasn't. On the site some of my documents still say "currently being processed", and under documents, I find "not certificates available". I tried calling the number offered on the page (3646) but it was impossible to understand as there was not an English speaker option. Can someone please help me. I need my provisional number to be able to open my Ameli account. Thank you.

gala

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Roxane

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Téléconseillère bilingue pour l’assurance maladie depuis 2015, j’aime les cactus, ...

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Hello gala,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international

You can also contact the French speaking line, dial 36 46.

Have a nice day

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Roxane
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isabelle

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Hi gala,

The exact same thing has happened to be recently, where I received an email saying my final certificate of membership in the French healthcare system is available and I can download it, but when I go to the site there are no documents available and one of my documents is still pending approval.

Have you received any knew news about this or have you finally been able to download the document?

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isabelle
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