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issue of log in

Hi, I just recieved my temporerary insurance code and I tried to create my account. When I did it, it appeared a sentence that "Your application for ameli membership is taken into account. You will receive your provisional code by post within 8 days."
But I already moved to Paris from Grenoble. I cannot change my address on the https://etudiant-etranger.ameli.fr/
what should I do?
Thank you!

Lingxuan

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Réponse approuvée par Lingxuan

L'internaute à l'origine de la question a trouvé utile la réponse ci-dessous.

Dear Lingxuan,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

If you speak french, I advise you to contact your caisse primaire d'assurance maladie (CPAM) to give your new adress and ask to send you (by text message) a new code to log in. Dial 36 46.

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international

Have a nice day

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