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My code secret and my social security number does not match, I cannot open Ameli account

I requested for the 4-digit code to open my Ameli account via post, and after a week I received a letter with the code to open the online Ameli account. However, I tried to fill in my social security number and this code, but the website just says it does not match. Then my access was blocked for 15 minutes because of 3 failed attempts to log in.
Please note that like many people, I have a 15-digit number and I just used the first 13 digits to create an account. I know it's the permanent one because it starts with number 2.
I then requested for another code! To be sent again to me via mail. This time, I also try again with my social security number and the new code, but again they don't match. ("Le numéro de sécurité sociale et le code secret ne correspondent pas.")
How can I open an Ameli account, in this case?
Thank you


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Dear pipoublue,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below :

You can also contact the French speaking line, dial 36 46.

Have a nice day