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Not received Social Security (Carte Vitale) number for more than a year now

CPAM is asking me 3 times now since last year to send a birthcertificate with original language. I kept on sending my birthcertificate with English language because we do not have Filipino birthcertificate document, in Philippines, we only use English documents. I sent a mail explaining this but I still did not received any response. I am now here in France for 18months now and I have a lot of medical expenses for my children to be reimbursed to CPAM and my company's mutuelle. What should I do? I submitted my documents in Paris, but I lived here in Clermont-Ferrand. Can I submit the same documents here in Clermont-Ferrand?



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Good afternoon,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

Anyway, if you need some help regarding this request, you can contact the CPAM’s English speaking line.

Dial 0 811 36 36 46 (from France) or +33 811 36 36 46 (from abroad).

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international

You can also contact the French speaking line, dial 36 46.

For further information, you can have a look at our English pages: https://www.ameli.fr/assure/english-pages

Have a nice day.

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