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Can i send my documents after the due date?

As I receive 2 letters from ameli 1 has the account details to make my online ameli account and the second contains letter to send some documents for obtaining my cart Vitale. But unfortunately I wasn't able to receive these letters at time because I was not in the country. And the time of doing this was only 15 days. And the due date has passed... Now can I send my documents after the due date and also I tried to login my account by using the account details given on the letter but it was declined.

If my problem can be solved by visiting the CPAM office or can be solved by sending my documents my mail? And if I have to visit CPAM office than how can I take appointment for that? Please guide me. I have 2 problems.

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Fanny

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Hello ABDUL,

In your situation, I advise you to contact your caisse primaire d'assurance maladie (CPAM) to inform about your moving and give them your new address. 

You can also ask for a new temporary code to log in your ameli account. Then, you will be able to order your carte Vitale online instead of using the form you received.

To know more about the way to get in touch with an operator, you can check this topic : How to call the French Health Insurance Advice Lines?

Have a nice day.

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