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Ameli registration page not accepting document after extended time and not accepting issued social security number

I have been attempting to register on the Ameli student portal ( for months now, but they have not accepted (or refused) my birth certificate, the only document left which says "En cours de traitement" for over a month now.

I have been unable to reach the helpline at 3646 in French or English, who always are "too busy" or closed even during the listed open hours.

We were able to send the document by mail and get a response, which said to upload it to the website where it has already been uploaded for over one month now (other documents uploaded around the same time have been approved already). The letter we received from CPAM did include a ID number starting with 1, but there is no certificate on the ameli website and when I attempt to register for my full account using the number on, it does not work.

How can I confirm that this is in fact my correct social security number and how am I able to get in touch with someone to be able to make it work when registering on


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Hello Matt,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines. Dial 09 74 75 36 46.

More information in the following topic: How to call the French Health Insurance Advice Lines? (

Have a nice day.

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