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Uploading a document on Ameli Etranger is automatically rejected

Hello, When I upload the titre de sejour onto the window on Ameli Etranger, the document is automatically rejected telling me the document has to be 2mb, pdf, jpeg or png. However the document fits all these requirements: its less than 2mb, and pdf. Ive tried other browsers, Ive tried pdf, jpeg and png, and Ive tried other computers. Any document that I try to upload onto that window is automatically rejected.
Is there a contact for technical support since I called the english phone number and they said they cannot help me?
If there is no technical support to the site, may I mail the titre de sejour to CPAM de la Vienne?
Thank you


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Hello Isabel6902,

Unfortunately, because of some safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

Anyway, if you need help regarding this request, you can contact the CPAM’s English speaking line.

More information on the link below : How call French Health Insurance Advice Line ?

For your information : the international call prefix or dial out code shown as “+” has to be replaced by figures which are different from the country where you’re located.

You can find the list of these codes on the link below : https://www.indicatifs.fr/code-acces-international

You can also contact the French speaking line, dial 36 46.

Have a nice day