[Forum ameli pour les assurés] Dernières questions

Submission of Birth Certificate Online after processing.

ShiviForSure — Fri, 03 Apr 2026 11:39:58 GMT

My application has been processed without my birth certificate and i want to submit my birth certificate now, can i submit it online rather than posting it by mail, if yes. How ?

Travel refunds

The Grocer — Tue, 24 Mar 2026 11:24:56 GMT

Once again my travel refund has been refused. I have sent written explaination to CPAM in Angouleme together with all documents.
My doctor delayed giving me the travel prescription so I could not apply in advance (he is a busy man!)
I now try to send other documents online but it refuses to accept dates in advance of the travel !
My doctor has now sent documents direct to Angouleme for future travel to cardiology?
How do I claim as it's 320kms return trip?
Refusal was for 4th March, next next appointment is 30th March and in hospital for two days.
I am also granted ALD

How to change my postal address ?

Valérie — Tue, 17 Mar 2026 12:22:46 GMT

If your ameli account has been created since at least 48 hours, you can change your postal address via the french version of your ameli account.

Is it mandatory to have birth certificate less than a year old?

wisestofall — Fri, 06 Mar 2026 14:44:56 GMT

Hello,

I have recently relocated from India with my family, and going to start registration process with CPAM. I have been informed by my relocation agency that due to recent change in rules, CPAM now requires a birth certificate issued less than a year old. However, my child's birth certificate was issued in June 2022; it has full filiation, a QR code, and has been apostilled as well.

In India, the birth certificate is only issued once and it can be printed multiple times, but there is no way to get it issued with recent date. What is the guidance in this scenario? Is it mandatory for the Indian birth certificate to be less than year old? Or can I apply even with a birth certificate issued in 2022?

Please advice. Thanks & Regards.

My application status is "abandonné" what does that mean?

Olivia — Fri, 20 Feb 2026 22:04:51 GMT

At first, I have the website in English it just said that my status is "processing complete". When I read them in English I do not think much about it and thought that I just have to wait for further information, but when I changed the language to French it is "abandonné" and I do not know what that means for my application. I tried calling the Hotline for the English consultation but it was not working. How do I deal with this?

Social security number

Lemonray — Wed, 04 Feb 2026 12:27:07 GMT

My husband and I have come to France from the UK on a VLS TS and plan to remain in France. We submitted our S1s to the local CPAM in December with supporting documentation but have not received our social security number. We are covered by own private health insurance until we can benefit from the French health. We are in our seventies.

Problème d’inscription – « aucune donnée disponible » pour le nom de l’établissement supérieur?

Etudiante2025 — Sat, 13 Sep 2025 15:53:32 GMT

Bonjour,
Je suis étudiante étrangère et j’essaie de m’inscrire sur le site https://etudiant-etranger.ameli.fr.
Lorsque je saisis le nom de mon établissement supérieur français, le site affiche le message « aucune donnée disponible ».
J’ai essayé avec différents navigateurs, et le même problème apparaît également pour mon ami.
Le problème persiste quel que soit le nom de l’établissement supérieur que nous essayons de renseigner.

Pouvez-vous nous indiquer s’il s’agit d’un bug du site ou d’un problème lié à nos démarches ?

Merci d’avance pour votre aide.

help with the english helpline

bekind — Mon, 18 Aug 2025 08:56:35 GMT

I am writing to raise a serious concern about the English Helpline’s handling of my case. Despite regularly contacting the service and diligently following instructions (often resending the same documents), no progress has been made and I have never received a message in my Ameli account.
On my most recent call, I followed the exact instructions given previously: to call back after one week if I had not received a message. After waiting more than a week without any update, I called back and, after a long hold, was told I was “not listening to instructions” and that the helpline would “no longer accept my calls.” When I asked which instructions I had failed to follow, none were specified. My request to speak with a supervisor was refused, and the call was disconnected. When I called again, I was informed the supervisor had declined to take my call. My further request to receive this decision in writing, so that I could appeal, was also ignored and the call cut off.
I emphasize that I have always remained polite and respectful, and have only followed the instructions given. As these calls are recorded, I respectfully request that a supervisor outside the service review them, and clarify under what legal authority a government helpline can refuse service to a citizen.
As a newcomer to France, I rely on this service to navigate the healthcare system, and I urgently request your assistance in restoring my right to access.

Issue submitting social security registration form (international student)

letxx — Tue, 22 Jul 2025 16:35:40 GMT

I am an international student and I’ve just completed my administrative registration at the université. I am now trying to register on the French social security website for international students (https://etudiant-etranger.ameli.fr).

However, after filling out the entire form, I encounter an error when trying to submit it. The page simply returns an error message and the submission doesn’t go through.

I’ve already cleared my browser cache, tried different devices and several browsers (Chrome, Firefox, Safari…), but none of them seem to work. The issue persists. Has anyone experienced the same problem recently? Is the website currently down?

Thank you in advance for your help and guidance!

English advice line

Alberto — Fri, 11 Apr 2025 06:45:31 GMT

While trying to call the French insurance English advice line (09 74753646) I receive a recorded message confirming this service is closed. Do you know if there is an alternative number or if the service is temporarily closed?

How to register my child as a beneficiary on both parents' carte Vitale ?

Valérie — Thu, 19 Dec 2024 14:26:49 GMT

If your child is registered on your file, you can add him/her as a beneficiary on the other parent’s carte Vitale.

How to register my baby's birth ?

Valérie — Thu, 19 Dec 2024 13:42:00 GMT

You can register your baby's birth to your caisse primaire d'assurance maladie (CPAM) and add on your carte Vitale

How to order my European Health Insurance Card (“carte européenne d’assurance maladie” or CEAM)

Valérie — Thu, 19 Dec 2024 12:51:00 GMT

Are you planning your next holiday in Europe ?

Changing my usual name (marriage, divorce and others)

Valérie — Thu, 19 Dec 2024 11:23:00 GMT

You can change your name directly from your ameli account, whether the change is due to divorce or marriage, for example.

How to order my carte Vitale ?

Valérie — Mon, 16 Dec 2024 14:38:43 GMT

To order your carte Vitale from your ameli account (web or smartphone application), go to "Mes démarches" > "Commander la carte Vitale".