[Forum ameli pour les assurés] Dernières questions

How to reopen the case and submitting the document?

LJ — Fri, 13 Nov 2026 20:56:37 GMT

I failed to open the full account with Ameli. I submitted Birth Certificate but it kept reject. I received the notification that the case is closed. Are there any chance to reopen the case? I got the document ready to submit.

Participations forfaitaires and franchises médicales

Valérie — Thu, 12 Nov 2026 14:06:00 GMT

This contribution to the healthcare system is not reimbursed either by the CPAM neither by the top-up insurance.

Healthcare pathway and general practitioner (GP)

Valérie — Thu, 12 Nov 2026 13:37:58 GMT

To respect the health care pathway and ensure you receive optimal reimbursement for your cares, you must have a general praticioner (GP) registered on your CPAM’s file.

How to claim back your medical expenses without a Vitale card ?

Valérie — Thu, 12 Nov 2026 13:31:24 GMT

You have a social security number and an « attestation de droits » (certificate of rights), but you do not yet have a carte Vitale.

How to register my bank account details (RIB)?

Valérie — Tue, 10 Nov 2026 14:27:48 GMT

To obtain your refunds, you need to register your bank account details.

How to make an appointment?

Valérie — Tue, 10 Nov 2026 14:20:50 GMT

If your situation needs a personal attention, you can arrange an appointment with your local CPAM.

How to send a message to my CPAM from my account?

Valérie — Tue, 10 Nov 2026 13:47:00 GMT

From your ameli account, you can discuss with your CPAM.

Account abandoned

Maria Clara — Fri, 06 Nov 2026 13:40:56 GMT

Hello,
My student health insurance application on the “etudiant-etranger.ameli.fr” website was marked as Abandoned after two reminders. One of my documents (proof of civil status) was rejected, but I now have the new necessary documentation.
Could you please tell me if I can reopen my file or if I need to create a new application? Wha can I do now if I am outside of France until January?
Thank you very much for your help.

Can I apply while still waiting for my Carte de Sejour To Be Approved

Tim Moody — Mon, 02 Nov 2026 08:38:05 GMT

Hi. I have been resident in France since June 2026. I have applied for my Carte de Sejour as a spouse of an EU citizen and unfortunately the processing time has been extended. I have my attestation de prolongation but do I have to wait to have the full CdS approval before applying online for healthcare with my wife? I have private medical insurance. Thanks!

I received a postal mail asking for a document after receiving the temporary number, how do I submit it?

sam — Tue, 27 Oct 2026 19:08:30 GMT

I received a postal mail asking for a new Identity document after receiving the NIA temporary number, how do I submit it. I am a student and I would like to email the document.

Cum pot sa îmi fac asigurare medicala ?

anamaria — Thu, 22 Oct 2026 11:02:27 GMT

Doresc să îmi fac o asigurare medicala,menționez că nu lucre

[Nous protégeons votre vie privée : cette publication a été modifiée afin qu'elle ne contienne plus de données personnelles]

Birth proof rejected for Social security

Max — Mon, 12 Oct 2026 11:23:58 GMT

Hello,
I am an international PhD student. I have applied for French social security but I do not have a birth certificate from my home country. The only birth proof that I have is a birth affidavit which I have submitted to CPAM along with its sworn translation. However, it has been rejected.

I have also contacted my embassy regarding this issue but they are unable to help. I quote their response as follows :
-------------------------------------------------------------------------------
owever, as you have mentioned that this document has already been rejected by the concerned French authorities, we regret that the Embassy may not be able to issue an alternative birth certificate based on civil birth registration records that are not available in its system.

You are advised to contact the concerned French Social Security authorities (CPAM) and request written clarification regarding the specific type of birth certificate or supporting documentation they would accept in your case. You may also enquire whether any alternative document or procedure is available where a civil birth certificate cannot be obtained.

Please note that the acceptance of documents for the issuance of a French Social Security Number is determined by the concerned French authorities.
-------------------------------------------
Is there any other document that can be accepted ?
Thanks and regards
Max

CPAM registration

NikodimMont — Thu, 08 Oct 2026 20:59:31 GMT

Greetings,
About two weeks ago I sent the full CPAM folder through LaPoste to the CPAM in Evry Essone, I have yet to receive any information, if it has arrived, if everything was well done etc etc. As a foreign citizen who recently migrated here, I don't want to live with the fear, if something happens to me - which is a realistic risk in my job - that I am not health covered in case of an accident because of french bureaucracy (I will not waste any gray matter on the fact that in the 21st century an official french translated birth certificate is required nor that it has to be sent by mail like we live in the 19th century). The bare minimum that can be done after this amount of trouble in a first world country is some information by email or phone that the documents were indeed received and that the file is being processed (I will again decide not to waste gray matter on the fact that it takes so much time to process, maybe because the Essone department is only open 4 times per week and for 7:15 hours when it "works"?). So at the very least if it is not done by the allegedly very busy (in not doing its job properly) CPAM , can we at least call someone to verify that everything is actually in order and we can at least know that we can expect to receive a Carte Vitale eventually? Because all of my attempts to call the english speaking department were not successful. Thank you in advance.
P.S. I hope that the person responsible for this page can reply in english.

Regarding My Social Security Registration

Danin — Wed, 07 Oct 2026 23:25:27 GMT

Bonjour,

I am an international student and have recently returned to France to continue my studies at IMT Atlantique in Nantes.

During my previous stay in France, I applied for registration with Assurance Maladie and received a **temporary social security identification number** in Lyon. However, my application was later rejected because some information or documents needed to be corrected. I was unable to complete the correction at that time because I returned to Cambodia.

I am now back in France and would like to know what procedure I should follow to complete my registration.

Could you please confirm whether my **temporary social security identification number is still valid** and whether I can continue my previous application? Or do I need to submit a new application as an international student in Nantes?

Thank you very much for your assistance.

Kind regards,

[To protect your privacy, some personal content (or information) in this message has been removed]

Au pair insurance

Nikki — Tue, 06 Oct 2026 09:44:41 GMT

Hello, I used to work as an au pair in Aix-en-Provence. My host family suggested that I fill out and mail a form to register for health insurance. I would like to know if I was registered and retrieve my social security number or obtain a certificate of coverage. Unfortunately, I no longer have a copy of my file. I was looking for it bcs I haven't received any email or mail regarding to the application.

Social security number

mdeveson — Fri, 02 Oct 2026 08:45:57 GMT

I am a retiree and recently moved to France permanently. I believe I need to get a social security number in order to apply for a carte vitale. Is this correct and how do I obtain my social security number. I have a temporary carte de sejour and expect to get the full one in4 weeks.

Can't create my Ameli Account

Majd — Tue, 29 Sep 2026 12:21:27 GMT

Hello,
I'm trying to fill out the from on the Étudiants internationaux Site , but every time i click on the continue button i get an alert and error that Some fields are missing or incorrect, even though everything is correct and done. One more thing sometimes when i click to choose the Name of the French higher education institution i only get the " Other " Option. What should I do in this case.
Thank you in advance.

Demande d'ouverture des droits pour passport talent- Famillie

Brian — Tue, 29 Sep 2026 08:45:09 GMT

Hello, I have recently moved to Grenoble from Belgium to join with my husband, I have a passport talent - Famille. I would like to create my account, and require the social security number. I would like to inquire the question below:

Can I send the request form to CPAM in Grenoble to create my social security number?

Can I use my Belgium number linked to my social security number or I have to use a France number?

Thank you in advance.
Brian

Apostille Birth Certificate as an Indian Citizen

Whisky91 — Mon, 28 Sep 2026 10:33:39 GMT

Hello, I recently applied for social security since I moved to France at the end of April 2026. I got a letter saying that I need to provide additional documents. I have two questions regarding the documents needed in the letter,

"Une copie de votre visa valable a la date de votre embauche"

-The contract that I submitted is a contract from my company in Finland as I was living in Finland at the time of the beginning of the my employment, so my visa of that time is ALSO from Finland. Can I then submit that Finnish visa as asked in the letter? Or the visa I got in France since April 2026 is needed?

"Une copie de votre acte de naissance avec filiation et son apostille. Pour un acte plurilingue, nous vous informons que l'état civil doit être traduit dans les deux langue ou une piece équivalente délivrée par votre ambassade établi sur la base d'un registre d'état civil"

-I already submitted my birth certificate that has the information mentioned in the first statement and it is in English and my mother tongue. Will the passport-based birth certificate requested from the Indian embassy be enough along with this document?

IF NOT, will it be enough to provide just the translation of the original certificate by government certified translator into French or do I need to get an apostille for the same.

Thank you!

I already have a security number but not validated, I left france for 1 year, i'm back for my master do I need to renew?

Danin — Fri, 04 Sep 2026 13:35:10 GMT

my situation is. I'm an international student, I did an exchange semester in france back in early 2025 at that time i applied for the l'assurance maladie. all my document were validated and i have received the "ATTESTATION DE DROITS" with my social security number, but have not created an ameli account nor request a carte vital. i left the country for a year. Now that i return for my master in late sept 2026, what should i do with my current status in order to renew or reactivate my social security number? I shloud add that the region in france i currently doing my master is different from the region i did my exchange and requested for the l'assurance maladie.

Question About My Temporary Social Security Identification Number

Danin — Fri, 04 Sep 2026 11:12:33 GMT

Bonjour,

I am an international student and I have recently returned to France to continue my studies at IMT Atlantique in Nantes.

During my previous stay in France, I applied for registration with Assurance Maladie and received a **temporary social security identification number** in Lyon. However, my application was later rejected because some information or documents needed to be corrected. I did not complete the correction at that time because I returned to Cambodia.

I am now back in France and would like to know what procedure I should follow.

I would also appreciate it if you could let me know which documents I need to provide to complete my registration.

Thank you very much for your assistance.

Kind regards,
Danin

English Speaking Hotline Out of Order ?

Martin JG — Tue, 01 Sep 2026 09:04:30 GMT

Hello,

I have tried to reach the English Speaking Hotline from Ameli, but it is exceptionally closed. Is this hotline still active and when will it be available again?

Thank you
Martin

Birth certificate details

Seria — Tue, 18 Aug 2026 16:22:48 GMT

Hello
I am an international student from Bangladesh and my birth certificate has been issued by the Bangladesh government in English. Does the document still need to be translated? And does it need to be apostilled? If yes, what is the procedure to get apostilled documents? When I spoke to representatives from CPAM Essonne in my university they told me no translation was required.
Certain details (present address and permanent address) on my birth certificate do not match the addresses on my passport. Will this cause any issue? Does there need to be changes made to the document?
Thank you

Can i send my documents after the due date?

ABDUL — Mon, 17 Aug 2026 12:39:39 GMT

As I receive 2 letters from ameli 1 has the account details to make my online ameli account and the second contains letter to send some documents for obtaining my cart Vitale. But unfortunately I wasn't able to receive these letters at time because I was not in the country. And the time of doing this was only 15 days. And the due date has passed... Now can I send my documents after the due date and also I tried to login my account by using the account details given on the letter but it was declined.

If my problem can be solved by visiting the CPAM office or can be solved by sending my documents my mail? And if I have to visit CPAM office than how can I take appointment for that? Please guide me. I have 2 problems.

[To protect your privacy, some personal content (or information) in this message has been removed]

Proof of Civil Status for Foreign Student?

Angel — Sun, 16 Aug 2026 19:05:47 GMT

Hello,

I am a Nigerian student in France. I am making preparations to register for French Social Security, and I would like some clarifications about the proof of civil status document.

• I have a clear, PDF scan of my original birth certificate, which was issued when I was born. It features both of my parents names. I would like to ask if this would be valid as a proof of civil status?

• In addition, my birth certificate was issued in English - will a sworn French translation be required?

• Is it acceptable to use other documents such as a birth attestation letter or a "fiche d'etate civile" obtained from the Nigerian Embassy in France?