Réponse de Fanny

Fanny — Mon, 17 Aug 2026 10:43:42 GMT

Hello GEORGE,

Unfortunately, because of safety and confidentiality issues, we can’t reach any of your information or file from this forum.

The processing times vary depending on the type of files and the number of files being processed by your caisse primaire d'assurance maladie (CPAM).

If you want to make sure that all your documents are received, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.

Réponse de Valentin

Valentin — Thu, 13 Aug 2026 17:28:14 GMT

Hello GEORGE,

As we do not have access to your file from this forum for confidentiality reasons, we are unable to clearly identify the reason why your request was not successful as of today.

You still need to get in touch with your CPAM. To do that, you can contact them through telephone, by mail or physically. To find the information regarding this topic, please visit this page (that is unfortunately only avalaible in French) : https://www.ameli.fr/assure/adresses-et-contacts/un-autre...

If you need help regarding this request, you can contact the CPAM’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines? (https://forum-assures.ameli.fr/questions/1450847-contacte...)

Have a nice evening.

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Réponse de Fanny

Réponse de Valentin