[Forum ameli pour les assurés] Suivi de la question: Proof of civil status document rejected.

Réponse de Géraldine

Géraldine — Mon, 29 Jun 2026 11:17:44 GMT

Hello hjhanameli,

It means that you are not able to use your account on https://etudiant-etranger.ameli.fr/ as the website is dedicated to provide "numéro d'immatriculation d'attente (NIA)".

Now that you are covered with a NIA you need to provide the suborting documents linked to your civil status to your caisse primaire d'assurance maladie (CPAM) so that your NIA can be certified and then hava access to ameli account and carte Vitale.

You need to send your docupents by post with a covering letter.

You can find your CPAM address on ameli.fr page "Adresses et contacts".

Have a nice day.

Réponse de hjhanameli

hjhanameli — Mon, 29 Jun 2026 10:45:38 GMT

I contacted their English support line. The agent said their system was confused that I was born in one country and became a naturalized citizen of other country. I submitted correct birth certificate, but passport is on different country, so the system rejected my civil status document. She recommended to submit certification of naturalization document (I thought this was quite odd--my passport should be the proof of my naturalization status). Anyway, later that day, I was able to locate my digital copy of naturalization certification in my old file, so I went to the Maladie website to upload my naturalization cert, but now the document folder for uploading is frozen so I can't upload docs any longer.

I also received a notification in the website on that day. It says "Abandon your application: You have already been assigned a registration number." and Application status is "Abandoned" now instead of "in progress". What does this mean? My application is dropped or complete? Where should I send my naturalization document if they still need this doc?

Please advise. Thanks!

Réponse de Géraldine

Géraldine — Tue, 23 Jun 2026 05:41:14 GMT

Hello hjhanameli,

If you need help regarding your application, you can contact thecaisse primaire d'assurance maladie (CPAM)’s English or French Advice Lines.

More information in the following topic: How to call the French Health Insurance Advice Lines?

Have a nice day.