[Forum ameli pour les assurés] Suivi de la question: Cannot pay my bill through my Ameli account fr https://forum-assures.ameli.fr/ Tue, 12 May 2026 08:10:50 GMT Tue, 12 May 2026 08:10:50 GMT answers Christelle <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello Lynn,</p> <p>There are several reasons why online payment may not be possible (payment via the app, outstanding balance of less than 50 euros or more than 150 euros, etc.)</p> <p>However, to check the details of this outstanding payment, I advise your husband to contact his local caisse primaire d'assurance maladie (CPAM) by telephone.</p> <p>More information in the following topic: <a href="https://forum-assures.ameli.fr/questions/1450847-contacter-cpam-france-etranger-how-call-french-health-insurance-advice-line#none" rel="noopener">How to call the French Health Insurance Advice Lines?</a></p> <p>Have a nice day</p></div> <div class="body-ft"></div> </div> Tue, 12 May 2026 08:10:50 GMT https://forum-assures.ameli.fr/questions/3730349-cannot-pay-my-bill-through-my-ameli-account/answers/9409713 https://forum-assures.ameli.fr/questions/3730349-cannot-pay-my-bill-through-my-ameli-account/answers/9409713 9409713 answer 0 https://forum-assures.ameli.fr/users/19983154 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/df8f18153b93d1ea/avatar_normal.png?3389a2e 3730349 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello<br />My husband has received a notification that he has an outstanding balance to pay on his account but when he inputs the invoice reference the following message appears and he is unable to proceed &#39;This mailing reference is not open for online payment.&#39;<br />He has also tried to pay via bank transfer but the bank flags that the name of the beneficiary doesn&#39;t match the account and prompts him to go through several security checks.<br />Has any one else had this problem? or know how to resolve it?</p></div> <div class="body-ft"></div> </div> CitoyenConcerné <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hi Lynn! I would not be surprised if the beneficiary does not match, as with companies and institutions this automated verification may have issues. Yet, I would verify twice that the payment request is legit! Did you verify if the IBAN can be publicly attributed to the Assurance Maladie? There is always the possibility of calling your CPAM for detailed instructions (through 3646 if you or your husband speak French).</p></div> <div class="body-ft"></div> </div> Mon, 11 May 2026 13:16:47 GMT https://forum-assures.ameli.fr/questions/3730349-cannot-pay-my-bill-through-my-ameli-account/answers/9409207 https://forum-assures.ameli.fr/questions/3730349-cannot-pay-my-bill-through-my-ameli-account/answers/9409207 9409207 answer 0 https://forum-assures.ameli.fr/users/20336593 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/db48ced03faf5f91/avatar_normal.png?3389a2e 3730349 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello<br />My husband has received a notification that he has an outstanding balance to pay on his account but when he inputs the invoice reference the following message appears and he is unable to proceed &#39;This mailing reference is not open for online payment.&#39;<br />He has also tried to pay via bank transfer but the bank flags that the name of the beneficiary doesn&#39;t match the account and prompts him to go through several security checks.<br />Has any one else had this problem? or know how to resolve it?</p></div> <div class="body-ft"></div> </div>