[Forum ameli pour les assurés] Suivi de la question: Cannot Create Ameli Account fr https://forum-assures.ameli.fr/ Tue, 31 Mar 2026 14:26:19 GMT Tue, 31 Mar 2026 14:26:19 GMT answers Christelle <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello OzinFrance,</p> <p>We apologise for the difficulties you are experiencing in reaching our <a href="https://forum-assures.ameli.fr/questions/1450847-contacter-cpam-france-etranger-how-to-call-the-french-health-insurance-advice-lines" target="_blank">English speaking line</a>.</p> <p>However, the increasing number of telephone enquiries may overwhelm the line.</p> <p>As you cannot <a href="https://forum-assures.ameli.fr/questions/3367440-how-to-create-my-online-account-compte-ameli" target="_blank">create your online account by yourself</a> if you do not have yet a carte Vitale, I suggest you try calling 09 74 75 36 46 during low-traffic hours, between 12:00 a.m. and 2:00 p.m. </p> <p>Our teams will do their best to answer you as efficiently as possible. We thank you in advance for your understanding.</p> <p>If you have difficulties to access <a href="https://ameliconnect.ameli.fr/" target="_blank">ameli account</a>, you can also seek help from a "France services" advisor.</p> <p>You can find their addresses and contact details below:</p> <p><a href="https://www.france-services.gouv.fr/" target="_blank">https://www.france-services.gouv.fr/</a></p> <p> (We advise you to be accompanied by a French-speaking person).</p> <p>Once you have created your ameli account, you can order your "carte Vitale" by following the instructions provided in this topic entitled: "<a href="https://forum-assures.ameli.fr/questions/3519531-how-to-order-my-carte-vitale" target="_blank">How to order my carte Vitale ?".</a></p> <p>Have a nice day</p></div> <div class="body-ft"></div> </div> Tue, 31 Mar 2026 14:26:19 GMT https://forum-assures.ameli.fr/questions/3719413-cannot-create-ameli-account/answers/9381101 https://forum-assures.ameli.fr/questions/3719413-cannot-create-ameli-account/answers/9381101 9381101 answer 0 https://forum-assures.ameli.fr/users/19983154 https://dimelo-users-production.s3.amazonaws.com/identity_avatars/df8f18153b93d1ea/avatar_normal.png?3389a2e 3719413 <div class="body "> <div class="body-hd"></div> <div class="body-bd"><p>Hello, I have been issued a social security number and received a letter in the post asking me to send or upload a photo to my Ameli account in order to receive my carte vitale. </p><p>Every time I try to create my Ameli account, I see the following message: &quot;Votre situation actuelle ne vous permet pas de créer immédiatement votre compte ameli.&quot;</p><p>My social security number begins with a &quot;01&quot;, and I have tried all of the tech tricks on the forum (incognito mode, another browser, vpn or no vpn, and translation disabled). </p><p>We tried to call, but the message (in French) seemed to say the office was closed for exceptional circumstances and would reopen in April. </p><p>Can you please help - is there a step I&#39;ve missed to be able to create my Ameli account? When will the office reopen?</p><p>Merci</p></div> <div class="body-ft"></div> </div>